Business Solutions:

• Acts as the key liaison across respective cluster including the business units (MSU, MU, Retail Professional and Operations), the information technology teams, and external IT partners (peer industry, etc.).
• Develops a deep understanding of how the business works, the issues and challenges it faces, and translates Business needs into IT enabled solutionsuse of technology to address those business needs.Works with business process areas to establish a point of view about best practices and ensure systems and technologies are contributing to the efficiency and effectiveness of the business performance.
• Leads IT/system related business process improvements by identifying opportunities and developing initiatives that enable business innovation and efficiency improvement.
• Is Expected expected to embody the values of the company and ensures compliance with international & local IT corporate policies & procedures (including deep understanding and strict adherence to guidelines on ‘Combined Business Model’).
• Coordinates with the IT Application and/or Infrastructure Specialist/Manager the design of IT solutions and aligns with Region & Global CoEs.

Strategy and Planning:

• Engages with Global CoEs, DevOps, CPG Sales, Strategy and Planning, Infrastructure and Shared Platforms to assess the technology options and capabilities and develop business cases.
• Gathers key IT information data (I2P template) for the Value Creation Planning or cluster Business project, defines a strong business case in co-ordination with BPOs, Region and Global CoEs and cross IT functions either cluster or Global
• Represents and Drives the IT vision, strategy & initiatives to the business leadership team and ensures that the business stakeholders are aware of the IT vision, strategic planning and priorities.
• Focuses on business improvement and business processes, as well as delivering appropriate technology
• Ensures that the IT cost model for the cluster is accurate and transparent.
• Ensures that the IT cost model for the cluster is accurate and transparent.
• Collaborates with Business, BPOs and Region ITM to develop and deliver the annual GIS budget plan (AOP) for the cluster business. Provides RITM period end closing reporting and insights.
• Assists the business in forecasting, documenting and planning for future IT needs, as well as manage IT prioritization activities within and across the Cluster

Infrastructure and Shared Platforms:

• Ensures that SLA performance are aligned and communicated to the business leadership team. Liaises for that purpose with cluster IT team, Service Integration Manager and vendor Service Manager.
• Manages stakeholder expectations and alignment with business goals.
• In alignment with Global teams, drives within the cluster Continuous Improvement, Cost Reduction, Standardization and Harmonization of the GIS services.
• Accountable for local Vendor and contract management.
• Owns the pipeline of cluster IT projects and ensures their successful implementation. Participates in local Steerco’s where appropriate.​​​​​​​