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Customer Services Specialist, Coffee

Customer Service & Contact Center Operations Istanbul Full-time Türkiye

Job Description

Customer Service Specialist position provides a complete order process and customer service facility to all customers. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:

  • Process Customer Orders according to target
  • Number of end user customers on target
  • Handling calls and enquiries daily according to the defined target

Qualifications

  • Knowledge of customer service principles and practices
  • Experienced in Microsoft Office: specifically Word, Excel and Outlook
  • Knowledge of SAP and understanding of the OTC process
  • Fluency in English & Turkish
  • Good listening skills & initiative
  • Attention to detail and accuracy

Additional Information

Johann Jacobs and Egbert Douwe didn’t know where the journey would lead, they just believed that everyone deserved the coffee they love. Now JACOBS DOUWE EGBERTS is leading the way, shaping the future of coffee. As a pure-play coffee company, we are proud to be part of millions of people’s lives. Enjoyed in over 80 countries, our 12,000 passionate coffee champions are delivering our vision: a coffee for every cup.

True coffee democracy begins here with all of us. Coffee is at the heart of life. It is with us at the big moments and the small. It’s an expression and enjoyment of personal taste and everyone should be free to enjoy their coffee their way. So why don’t you join us? And be a part of something amazing…